TERMS AND CONDITIONS
- Rates are quoted in Philippine Peso
- Full payment should be settled by check in through the following:
(a) via Cash, Credit Card, or any Digital Payments at Front Desk
(b) via Online Payment Link to be sent by Reservation team
(c) via Bank Deposit at least 3 banking days prior to check-in. - Valid ID with photo or passport must be presented at Front Desk upon check-in.
- On the basis of a confirmed booking, the Hotel is obliged to accommodate a guest from 2:00 PM to 12:00 NN and it is obliged to reserve the room for the guest up to this time unless the booking stipulates otherwise, or booking is at ACL’s Anytime Stay. Early check-in and late check-out may be requested at the Front Office (subject to availability). If available, charges may apply.
- Night extensions are subject to availability.
- Booking revisions must be arranged through our Reservations Office.
- Room rate(s) is/are subject to adjustment based on prevailing rates during new travel date(s).
- Guests who opt to pay at the point of check-in have to inform the reservations team if their estimated time of arrival is beyond 6 PM. Otherwise, the hotel reserves the right to release unpaid rooms at 6 PM.
- Cancellation Policy: Cancellations and amendments can be made free of charge until 3 days before arrival. You will be charged the total price if canceled 3 days before arrival.
- No Show: Guest who does not arrive within twelve (12) hours of the check-in date and time of the Hotel will be charged the total amount of room reservation.
- Card Fraud Control: To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the online booking and a valid government issued photo ID of the card owner upon check-in. If the card owner is not the one staying at the hotel, the guest is required to present a letter of authorization signed by the card owner, clear photocopies of the front and back of the credit card used and a valid government issued photo ID of the card owner. The hotel reserves the right to refuse the guest to check-in for failure to comply with these requirements or may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.
- Deposit Policy: A cash incidental deposit of P1,000.00 per night will be required upon check-in. This deposit is fully refundable upon check-out if not utilized and subject to a damage inspection of the accommodation.
- Guests are obliged to observe the provisions of these House Rules. In the event that a guest is in breach of these rules, the Hotel has the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.
- The Hotel Keepers Act of the Philippines is applicable.